Sitemap - 2024 - Voice AI Newsletter

Voice AI Agents market to reach $47B πŸš€

Big CX News from Salesforce, Twilio, Microsoft and Hubspot

AI Live Interpretation: Breaking Language Barriers in Call Centers

85% CX leaders to pilot Conversational AI in 2025

AI that Sees the World Through Sound | Dani Cherkassky (CEO & Co-Founder of Kardome)

Updates from Krisp, ElevenLabs, HubSpot, Hume, Uniphore and others πŸ”₯πŸ”₯

How will AI impact the workforce | Doc Ligot (Founder, CEO & CTO of Cirrolytix)

NVIDIA's new Fugatto AI audio model is πŸ”₯

Ultravox approaching GPT Voice quality πŸ”₯

Can AI Replace BPOs? | Bing Wu (CEO & Co-Founder at Retell AI)

CX market to grow by $200B in 4 years πŸš€

AI Voice Moderation at scale | Mike Pappas (CEO & Co-Founder at Modulate)

Bessemer: what’s ahead for Voice AI?

AI Voice Translation is a game changerπŸ”₯ | Peter Ryan (President at Ryan Strategic Advisory)

OpenAI's RealTime API now up to 80% cheaper πŸ”₯

Updates from Cisco, Meta, NICE, Talkdesk and more πŸ”₯

Meta AI launches Voice Mode πŸ”₯ And much more...

GPT Voice vs. Human Agents

Whisper v3 Turbo on Groq πŸš€, Updates from Rev, CallMiner, Mitel, Zendesk, Krisp and much more πŸ”₯

OpenAI Voice mode is here πŸ”₯ Updates from Google, LiveKit, Twilio, Agora and others.

Wrapping up Fullband 2024

Huge updates from OpenAI, Meta, Google, NVIDIA, Google and others πŸ”₯

Updates from Salesforce, Yellow.ai, Kyutai, Deepgram, Slack and much more πŸ”₯

The fastest growing Voice Bot startup | Hakob Astabatsyan (CEO & Co-Founder, Synthflow AI)

NotebookLM can now talk πŸ‘€ Updates from Google, Bandwidth, SoundHound, Hume and much more πŸ”₯

Why Voice AI changes CX

Interspeech 2024 week in Greece πŸš€, Updates from Salesforce, ElevenLabs, You.com and much moreπŸ”₯

$5.5B cost of accents

Alexa to be powered by Anthropic πŸ‘€Updates from SK Telecom, Convin, Talkmap, Observe.AI and much more πŸ”₯

On-Device Speech-to-Text, 10x cheaper πŸ”₯

On-Device AI getting strong πŸ‘€ Updates from RingCentral, NVIDIA, Salesforce and much more πŸ”₯

AI Agents lead to customer turnover, but... | John Robb (Head of Customer Success, Tenyx)

Speech-to-speech on device πŸš€ Updates from Krisp, Yellow.ai, Google, Kudo, Gridspace and much more πŸ”₯

This GPT-4o voice demo is 🀯 Updates from Meta, PolyAI, GreyLabs, WellSaid and much more πŸ”₯

In Voice AI, latency is #1 priority | Trevor Back (Chief Product Officer at Speechmatics, ex-DeepMind)

OpenAI voice mode is coming πŸ‘€ Updates from OpenAI, Apple, Vimeo, Meta and much more πŸ”₯

Voice AI at Zoom | Tommy Gaessler (Lead Developer Advocate/Engineer at Zoom)

Noise Cancellation improves AI Voice Calls πŸ‘€ Updates from Salesforce, LevelAI, Vodex, Krisp, Vonage and othersπŸ”₯

AI can already reduce CX costs by 30% | Praveer Chadha, Datamatics

Chinese SenseNova 5.5 beats GPT-4o πŸ‘€ Updates from a16z, Murf, ElevenLabs, Five9 and othersπŸ”₯

Reducing agents training time 2x with AI | Phil Bennett (Call Center Technology Director at Empire Today)

Voice AI reaches human parity πŸ‘€ Updates from Microsoft, Krisp, Sybrid and more πŸ”₯

Is it AI or a Person? | Shep Hyken (CX Expert and NYT bestselling author)

Moshi beats OpenAI's voice model πŸ‘€ Updates from NVIDIA, Twilio, MS, ElevenLabs and much more πŸ”₯

AI Voice Translation is a game changer | Natalie Beckerman (Global Head of Customer Support Operations, IHG)

The world’s fastest voice bot πŸš€ Updates from Resemble, Synthflow, AssemblyAI and much more πŸ”₯

Learnings from CCW 2024 πŸ”₯

Google presents on-device, real-time Voice translation πŸ‘€, Updates from DeepMind, Krisp, Zoom, NICE and othersπŸ”₯

The AI narrative is becoming clear | Eric Guarro (SVP Digital Transformation, Ibex)

The best AI note-taking tools πŸ‘€, Updates from Deepgram, RingCentral, Zoho and much more πŸ”₯

On-Device Voice AI is πŸ”₯

Zoom CEO wants AI clones in meetings πŸ‘€ Updates from CallMiner, Podcastle, Stability and others πŸ”₯

API for meeting bots | David Gu (Co-Founder & CEO, Recall AI)

a16z thesis on AI Voice Agents πŸš€ Updates from ElevenLabs, Avaya, Truecaller and others πŸ”₯

Hundreds of Millions in AI Agents R&D just became obsolete

GPT-4o and WebRTC | Kwindla Kramer (Co-Founder & CEO, Daily)

GPT-4o is a game changer πŸ”₯ Updates from PolyAI, RecallAI, Genesys, LivePerson, and othersπŸ”₯

OpenAI GPT-4o and Voice Bots

AI Meeting Assistants market to reach $17B πŸš€ Updates from Avaya, NICE, SynthFlow, Retell and othersπŸ”₯

Voice bots could eliminate trust in phone calls | Chris Sorensen (CEO, PhoneBurner)

TTS market to reach $7.6B by 2029 πŸš€, Updates from Nvidia, Krisp, TalkMap, Five9, Verint and othersπŸ”₯

AI benchmarks are like the Wild West | Dylan Fox (Founder & CEO, AssemblyAI)

MIT OpenVoice v2 voice cloning is out πŸ”₯ Updates from Invoca, Parloa, AIPhone, Vonage πŸ”₯

Call Center: SuperAgent vs AI Bot

NVIDIA speech models set records πŸš€Updates from Symphony, Krisp, AirChat, VoiceCraft, Murf, Supertone πŸ”₯

100K parallel conversations | Scott Stephenson (Co-Founder & CEO, Deepgram)

Gemini 1.5 now has earsπŸ‘‚, Updates from Galaxy AI, Bakstage.AI, Tenyx Voice, Read AI and more πŸ”₯

Noise Cancellation: Headsets vs AI

Universal-1 outperforms Whisper? πŸ‘€, Conversational Systems market to reach $83B πŸ”₯

Building a Human-like TTS | Lily Clifford (Founder & CEO, Rime Labs)

Big news from NICE, Salesforce, OpenAI, Talkdesk, Five9, Zoom, Webex, Krisp πŸ”₯ and more

Building an AI Co-pilot for Frontline Agents | Rameez MeeraSahib (CTO, VXI)

OpenAI building Siri? πŸ‘€ Updates from Deepgram, Vapi, Accenture, Tavus, LivePerson and more πŸ”₯

Technical Deep Dive: AI Accent Localization for Call Centers

Twilio and PhoneBurner integrate Krisp AI πŸš€ Deepgram launches Auro TTS πŸ”₯ Updates from Microsoft, Figure, Anthropic and others πŸ”₯

Solving real problems with AI Voice Bots | Gadi Shamia (Founder & CEO, Replicant)

STT market to reach $83B πŸš€, Updates from Synthflow, Rime, Cresta, ChatGPT and others πŸ”₯

"Can you repeat that?" is a $2B problem | Steve Morrell (Managing Director, ContactBabel)

Mistral Large is on πŸ”₯, Updates from Klarna, Meta, Microsoft, DeepDub, Qualcomm, Alorica and others πŸ”₯

Scaling Voice AI to 150M calls a day | Andy O'Dower (VP Product of Voice, Twilio)

Impressive 🀯 demo from Retell AI + Updates from Adobe, Google and others πŸ”₯

The AI PC Era πŸš€ for Call Centers is here

Largest TTS from Amazon πŸ‘€, Otter's GenAI, Meta AI's AudioSeal, ElevenLabs Turbo and much more πŸ”₯

A trillion dollar gap in Enterprise | Tom Lewis (SVP, TTEC Digital)

NVIDIA launches Audio Flamingo πŸ”₯ FCC bans AI voices in robocalls 😯 and much more

🀯 Demo of AI Accent Localization

Podcastle raises $13.5M, Zoom for Vision Pro, MS CoPilot for Sales and much more πŸ”₯

Challenges and Use Cases of Voice Bots | Jordan Dearsley (Co-Founder Vapi)

Updates from ElevenLabs, Samsung, Microsoft, General Catalyst, VW, Poly and others πŸ”₯

Where will Enterprise Voice AI be in 30 years?

Updates from Adobe, Samsung, CloudTalk, HeyGen, Krisp and others πŸ”₯

Bringing speed and democratization to Voice AI | Marc Bernstein (CEO at Balto)

Updates from Nvidia, McAfee, PolyAI, Zoom, SynthFlow and others πŸ”₯

The Billion-Dollar Question: Will Voice Bots Replace Call Center Agents?

Updates from Krisp AI, Zoom, Bland AI, Intel and more πŸ”₯

NICE acquires LiveVox, Conversation Intelligence market to reach $2.2B, The Future of CX AI and more πŸ”₯