Big news from NICE, Salesforce, OpenAI, Talkdesk, Five9, Zoom, Webex, Krisp 🔥 and more
This was an insane week in Voice AI 🤯
Top Updates 💪
Big CX news from Nice, Salesforce, Talkdesk, and Five9
Zoom unveils AI-powered collaboration platform, Zoom Workplace
OpenAI’s voice cloning AI model only needs a 15-second sample to work
Webex AI Codec: Delivering next-level audio experiences with AI/ML
Cisco Webex is expanding its AI capabilities for users in the enterprise
Medallia launches four breakthrough AI innovations
Deep dive: AI’s role in Accent Localization for Call Centers
Vonage launches AI Noise Cancellation powered by Krisp
Krisp & CarrierX partner for AI Voice clarity and Noise Cancellation
Acqueon and Cresta unit for “New Tier of Customer Engagement Technology”
Zoom, Avaya partner to offer advanced collaboration experiences
Lumen now supports Zoom contact centre solutions
ElevenLabs partners with Perplexity to launch Discover Daily
Hume AI raises $50M for the most realistic generative AI chat experience yet
Qualcomm announces S3 Gen 3 and S5 Gen 3 sound platforms
Noteworthy 💪
What are AI agents and who profits from them?
The importance of Conversational Intelligence for Customer Experience
Voice search content marketing is the future: How to get started in 2024
TTS for accessibility: How text-to-speech is empowering people with disabilities
Metaview’s tool records interview notes so that hiring managers don’t have to
RingCentral MVP rebrands as employee experience platform ‘RingEX’
CallMiner boosts contact centers with Generative AI
The hottest trends in contact center Conversational Intelligence
This tiny device sticks on your iPhone and summarizes calls with ChatGPT
OpenAI recommends phaseout of voice-based authentication
What is sentiment analysis: How’s it used in call centers?
Science and Demo Corner 😎
VoiceCraft: Zero-shot speech editing and text-to-speech in the wild
Hoory AI: AI-powered customer support assistant
Agent Assist: How it works, key features, and top providers
Alice: Ask for actions, not answers
Apple’s multimodal AI approach to device-directed speech detection with LLMs
