Big news from NICE, Salesforce, OpenAI, Talkdesk, Five9, Zoom, Webex, Krisp 🔥 and more

This was an insane week in Voice AI 🤯

Top Updates 💪

• Big CX news from Nice, Salesforce, Talkdesk, and Five9

  

• Zoom unveils AI-powered collaboration platform, Zoom Workplace

• OpenAI’s voice cloning AI model only needs a 15-second sample to work

  

• Webex AI Codec: Delivering next-level audio experiences with AI/ML

• Cisco Webex is expanding its AI capabilities for users in the enterprise

• Medallia launches four breakthrough AI innovations

• Deep dive: AI’s role in Accent Localization for Call Centers

• Vonage launches AI Noise Cancellation powered by Krisp

• Krisp & CarrierX partner for AI Voice clarity and Noise Cancellation

  

• Acqueon and Cresta unit for “New Tier of Customer Engagement Technology”

• Zoom, Avaya partner to offer advanced collaboration experiences

• Lumen now supports Zoom contact centre solutions

• ElevenLabs partners with Perplexity to launch Discover Daily

• Hume AI raises $50M for the most realistic generative AI chat experience yet

• Qualcomm announces S3 Gen 3 and S5 Gen 3 sound platforms

---

Noteworthy 💪

• What are AI agents and who profits from them?

• The importance of Conversational Intelligence for Customer Experience

• Voice search content marketing is the future: How to get started in 2024

• TTS for accessibility: How text-to-speech is empowering people with disabilities

• Metaview’s tool records interview notes so that hiring managers don’t have to

  

• RingCentral MVP rebrands as employee experience platform ‘RingEX’

  

• CallMiner boosts contact centers with Generative AI

• The hottest trends in contact center Conversational Intelligence

• This tiny device sticks on your iPhone and summarizes calls with ChatGPT

• OpenAI recommends phaseout of voice-based authentication

• What is sentiment analysis: How’s it used in call centers?

---

Science and Demo Corner 😎

• VoiceCraft: Zero-shot speech editing and text-to-speech in the wild

• Hoory AI: AI-powered customer support assistant

• Agent Assist: How it works, key features, and top providers

• Alice: Ask for actions, not answers

• Apple’s multimodal AI approach to device-directed speech detection with LLMs