Big CX News from Salesforce, Twilio, Microsoft and Hubspot

AI advancements reshape customer engagement with launches from Salesforce, Twilio, Microsoft, and HubSpot Ventures.

Top Updates 💪

• Google is adding a 'join' feature to its NotebookLM AI podcast generator

• Rivian's AI voice assistant coming in 2025

• OmniAudio-2.6B: A fast audio language model for edge deployment from Nexa AI

• Fixie partners with Krisp to improve “turn-taking” in Conversational AI with better Noise Cancellation

  

• ElevenLabs launches Flash, its fastest text-to-speech AI yet

• Universal translator in Meta Ray-Bans will break down language barriers

• AssemblyAI's streaming STT API is now available as an integration for LiveKit

• EzDubs is chasing consumer market for translation

• Sense releases Conversational Voice AI for automated candidate engagement

• Voiseed unveils exciting new features for Revoiceit

• Verint and Calabrio make strategic acquisitions

• 2 cool Voice AI demos from Daily’s CEO

  • Noise cancellation improves turn-taking in Google Gemini Voice

  • How Gemini Live’s built-in “turn detection” effectively handles pauses

• LiveKit launched an open-source “turn detection” model for building voice agents

• Hamming.ai raises $3.8M in seed funding

Our Latest Article

In case you missed our latest article on AI Live Interpretation:

AI Live Interpretation: Breaking Language Barriers in Call Centers

Noteworthy 💪

• Voice AI leads AI race, bringing opportunities, challenges

• Digital avatars with speech capabilities offer interactive customer experiences

• Why restaurant Voice AI will look very different in 2025

• How AI meeting insights are shaping the future of organizational productivity

• Mich. communications center adds AI ‘dispatcher’ for some non-emergency calls

• Is AI replacing human agents in contact centers?

• How voice AI suddenly got so good

• They called 1-800-ChatGPT, and talked to the AI chatbot

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Science and Demo Corner 😎

• Noise cancellation improves turn-taking in Google Gemini Voice

• Alibaba AI Research releases CosyVoice 2: An improved streaming TTS

• Voice Isolator removes background noise and isolate dialogue for professionals

• How to use an AI voice changer, and what It offers content creators

• Towards controllable speech synthesis in the era of large language models

• Top free AI voice recorders for transcription and content creation

• How to build a LiveKit app with real-time STT

• OpenAI: Realtime API improvements

• Best mobile UCaaS solutions