NICE acquires LiveVox, Conversation Intelligence market to reach $2.2B, The Future of CX AI and more 🔥
Dear Community,
As we step into 2024, we recognize the growing importance of Voice AI in the business landscape. This year is set to mark a significant transition, turning what was once an emerging technology into an essential business tool. Expect a shift towards more strategic and impactful applications, enhancing decision-making and operational efficiency.
Here's to a year of meaningful progress and deeper integration of Voice AI in our daily enterprise activities 🚀
Happy New Year!
Top Updates 💪
NICE acquired LiveVox, CCaaS platform. LiveVox is expected to add $142M to NICE’s ARR 🔥
Conversational AI market to reach $47B by 2030
Conversation Intelligence market to reach $2.2B in 2029 (CAGR of 12.1%)
Key Players: Gong.io, Chorus.ai, SalesLoft, CallRail, Revenue.io, Jiminny, Invoca, Allego, Tethr, Observe.ai, CallMiner, Avoma, Mindtickle
Noteworthy 💪
ElevenLabs review: The most realistic AI Voice generator?
AI & CX trends in Retail
Principles of effective call center voice AI: Demonstrate competence with confidence
How to use Meta’s Audiobox AI to generate speech in your voice
VoIP for SMB: Cost-effective communication solutions
The future of call center outsourcing technologies
Out of 15 IVR best practices, you only need these 7
Chatbots are rewriting how we live and work today
Science and Demo Corner 😎
Real-time system audio transcription with GPT integration
SeamlessStreaming uses a learned read/write policy to enable delivery of fast & accurate translations even when faced with differences in language structure
MyShell open-sources OpenVoice: Voice cloning AI library that takes a short audio clip from the reference speaker and generate speech in multiple language
Installing a speech-to-text machine learning model on a Raspberry Pi
A completely offline voice assistant using Mistral 7b via Ollama and Whisper speech recognition models
How I saved 6x costs on AI Text-to-speech by using OpenAI TTS
Fun fact: You can test your Zoom settings by opening zoom.us/test
From calls to data analytics: unleashing the power of AWS transcribe in call center
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