🤯 Demo of AI Accent Localization

Voice AI industry has a new mindblowing technology in town - AI Accent Localization.

In real-time, this technology converts the speaker’s accent to the listener’s accent, hence improving comprehension and understanding in voice communication.

One button, no accent.

Below is a demo of this technology, by Krisp:

Currently, this technology is being actively deployed in Call Centers.

Why does the diversity of accents create challenges in Call Centers?

While there is no such thing as a “right” accent, the way customers perceive a company's attempt to be at close reach leads to various challenges:

• Customer frustration and reduced CSAT

• Longer call times

• Increased onboarding costs for agents

• High agent attrition rates due to stress

• Reduced available talent pool

How do Call Centers try to mitigate these challenges today?

• Accent neutralization training for agents

• Limiting the talent pool to certain regions only

AI Accent Localization solves these problems way more efficiently and hence we estimate that over 100,000 call center associates will use such technology in 2024.

In the coming weeks, we will dive deeper into this technology and the industry needs.

Stay tuned!