AI Voice Translation is a game changer🔥 | Peter Ryan (President at Ryan Strategic Advisory)

In The Future of Voice AI series of interviews, I ask three questions to my guests:

- What problems do you currently see in Enterprise Voice AI?
- How does your company solve these problems?
- What solutions do you envision in the next 5 years?

This episode’s guest is Peter Ryan, President and Principal Analyst at Ryan Strategic Advisory.

Peter Ryan is recognized as one of the world’s leading experts in CX and BPO. Throughout his career, Peter has advised CX outsourcers, contact center clients, national governments, and industry associations on strategic matters like vertical market penetration, service delivery, best practices in technology deployment, and offshore positioning.

Peter’s passion for CX and BPO shines through in the connections he makes worldwide, and his ability to bring great people together is second-to-none.

Ryan Strategic Advisory provides market insight, brand development initiatives, and actionable data for organizations in the customer experience services ecosystem. With two decades of experience, Ryan Strategic Advisory supports outsourcing operators, technology providers, industry associations, and economic development agencies.

Recap Video

Takeaways

• AI voice translation has the potential to completely reshape how language delivery is done.

• It speeds up multilingual support and lowers costs.

• Traditional offshoring and IVR support fell short and damaged consumer confidence.

• AI Voice Translation allows hiring in places like India, where costs are low and diverse native speakers are scarce.

• AI Voice Translation can handle both language and accent to improve CX

• European companies see more immediate impact than North American ones, due to diverse language needs.

• Fewer workers in Europe today natively speak languages like German

• AI Voice Translation is going to be huge for countries with rapidly growing consumer economies like Asia and Africa.

• Hospitality and travel industries will win big with AI translation, with more industries expected to follow.

• Vendors should focus on areas with the greatest business need and expand from there.

• The number of AI translation companies is rising fast, driving rapid innovation.

• AI Voice Translation can serve small language groups, opening niche markets.

• Peter warns against AI products without clear uses, comparing them to the dot-com bubble.

• Peter’s also bullish on AI agent assist tools that help support agents with real-time customer info.

AI Voice Translation Demo

This technology is a game changer and already revolutionizing global CX support teams.

Krisp AI Live Interpreter provides instant and reliable AI-powered real-time voice translation for call centers.