Watch now | In The Future of Voice AI series of interviews, I ask three questions to my guests: - What problems do you currently see in Enterprise Voice AI? - How does your company solve these problems? - What solutions do you envision in the next 5 years? This episode’s guest is
Regarding "Voice bots could eliminate trust in phone calls", wouldn't the following and similar mitigate much of the concern here. https://www.fcc.gov/document/fcc-makes-ai-generated-voices-robocalls-illegal. I'm surprised this wasn't brought up, especially since you referenced the email analogy. Without some effective regulation, I feel like many businesses like ours are doomed.
Sure. I recently was working on an Outbound Program for a Local Client. We were seeing Connection Rates at below 10%. Primarily it was the use of outdated Technology that was causing some of the problem. But, the other factor definitely entailed the use of Technology on the Target of the Contact.
Regarding "Voice bots could eliminate trust in phone calls", wouldn't the following and similar mitigate much of the concern here. https://www.fcc.gov/document/fcc-makes-ai-generated-voices-robocalls-illegal. I'm surprised this wasn't brought up, especially since you referenced the email analogy. Without some effective regulation, I feel like many businesses like ours are doomed.
Sure. I recently was working on an Outbound Program for a Local Client. We were seeing Connection Rates at below 10%. Primarily it was the use of outdated Technology that was causing some of the problem. But, the other factor definitely entailed the use of Technology on the Target of the Contact.