Wrapping up CCW and much more
Voice AI weekly digest
CCW Las Vegas is the biggest conference and expo for contact centers and, as we know, Voice AI is huge in contact centers.
Why? Because frontline agents spend around 150 hours/month speaking over the phone. What other industry/use case has this volume of calls?
Last year, CCW was all about GenAI. This year, it was obviously about Agentic AI. In the next few weeks, I will share a series of podcasts we recorded live from CCW.
Some of the announcements at CCW (CXM Today).
Top Updates 💪
Google’s test turns search results into an AI-generated podcast (The Verge)
OpenAI updates voice mode with more natural speech (TechCrunch)
Outset raises $17M to replace human interviewers with AI agents (VentureBeat)
Krisp launches real-time AI Voice stack for contact centers (CX Foundation)
Ellipsis Health raises $45 M to fill healthcare gaps with AI (WSJ)
Cartesia introduces Ink: STT models for real-time conversation (Cartesia)
Google is testing voice-powered Search Live in AI Mode (Digital Watch)
Car dealerships are replacing phone staff with AI voice agents (Futurism)
You can change your agents accents using AI but should you? (UCToday)
Apple’s AI Stem Splitter audio tech sees major improvements (Ars Technica)
AI live translation stars at Apple 2025 Developers Conference (Slator)
How generative AI voice agents will transform medicine (Nature)
Fireflies.ai secures unicorn status with AI meeting tech (Tech Funding News)
RadiantGraph launches HIPAA-compliant AI voice agents for healthcare (PRWeb)
Telnyx launches partner program to accelerate growth in real-time voice AI and connectivity solutions (The Manila Times)
TTEC and Zendesk deepen ties to scale Agentic CX delivery (TMCnet)
Infobip introduces Agentic AI to upgrade customer engagement (TMCnet)
Precisely pioneers AI to modernize customer communications (PR Newswire)
RingCentral breaks down UCaaS-CCaaS silos with new customer journey analytics launched at CCW Las Vegas ‘25 (Telecom Reseller)
Palona AI unveils sales assistant for the quick-service segment (QSR Magazine)
Engineering Corner 😎
Best platforms for enterprise AI chatbot development in 2025 (DEV Community)
Summarizing speech: A comprehensive survey (arXiv)
Read-to-me converts PDFs into natural‑sounding audiobooks (Trend Hunter)
TTS using Gemini API with Google Apps Script (Medium)
STT with Whisper and Red Hat AI Inference Server (Red Hat Developer)
OpenAI’s o3 Mini cracks wide open in front of Indian AI model (HackerNoon)
Hardware implementation of speech recognition in noise-resilient photonic spiking neural network with rate-coding (Optica)