Salesforce adds voice to AgentForce AI customer service software

Voice AI weekly digest

Top Updates 💪

• Salesforce adds voice to AgentForce AI customer service software (CNBC)

• The most valuable AI in the contact center is a copilot (CX Today)

• Microsoft Windows 11 receives Agentic AI updates (CRN)

• Slack is turning Slackbot into an AI assistant (The Verge)

• Amazon & Chobani use Strella AI interviews for customer research (VentureBeat)

• Dialpad launches an agentic AI platform (CX Today)

• Glia unveils next‑gen Voice AI (Finextra)

• AI voice agents: The unseen hurdles of real‑time CX (StartupHub.ai)

• Capacity acquires Creovai to boost contact center solutions (Call Centre Helper)

• Uni and startup explore preserving voice and emotion in AI translation (Slator)

• Plaud unveils all‑in‑one platform for omnichannel note taking (IT Brief Asia)

• Telnyx launches voice AI agent integrations with ServiceNow & Salesforce (Koin)

• Voice-based AI interaction could upgrade employee engagement (CXM)

• Liberate raises $50M to expand insurance-focused AI agents (IIReporter)

• The Serbian maths whizz aiming to crack voice AI (Tech.eu)

• SLNG AI raises $3.3M to build global voice AI infrastructure (Tech.eu)

• Using your voice will completely reshape how we work with AI (GlobeNewswire)

• Oryx expands AI integration with Mango Voice (Dentech Blog)

• Goodbye keyboards, hello conversations: is the future interface voice? (Forem)

• A new era of human-machine communication (Social News Daily)

• How SMEs convert documents into voice content (Times of Malta)

Voice AI Podcast 🎙️

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Engineering Corner 😎

• Distant conversational speech recognition: Challenges & opportunities (YouTube)

• VoxScribe: A platform to test opensource STT models (GitHub)

• Assessing latency in ASR systems for real-time use (arXiv)

• Microsoft Bing Translator vs Google Translate: which is better? (WP Newsify)

• They tested every AI note taking app so you don’t have to (Medium)

• AI voice agent by combining Deepgram, OpenAI, and ElevenLabs (DEV)

• African languages for AI project that’s gathering new dataset (Economic Times)

• NaturalL2S: End-to-end high-quality multispeaker lip-to-speech synthesis with differential digital signal processing (ScienceDirect)

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